Information we collect/automatic/provided- including third party
When accessing our services, we collect information to enable us to manage your account, process your orders and improve our service. Information such as name, address, phone number, email address and financial information are provided by you when completing registration. We will also collect information such as IP addresses, domain name and referring URL, time of visit, pages visited, and any searches performed. We may also receive and share information about you with third parties we are working with such as credit referencing agencies, analytics partners, external accountants and IT support providers, couriers and manufacturers for technical purposes.
Use of Information
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • For the provision of services requested by you • To help us identify and provide information on services/products which may be of interest to you • To notify you about changes to our service • To administer and improve our site • To keep our site safe and secure • To Keep you informed of product updates. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “Contact details / access to data section” below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
We may share your Personal data with other organisations in the following ways: In the event our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets • If we are under a duty to disclose or share your Personal Data to comply with any legal obligation • Data processors who handle your data on our behalf in accordance with our instructions. Some of these processors may be based outside the UK and your information may therefore be transferred outside the UK (including, in some cases, outside Europe). Where this applies we will take steps to ensure adequate protection of your information.
We may use web beacons on our Websites and in our emails. When we send emails we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to help improve our features and services.
We take reasonable administrative and electronic measures to protect your information. Our websites use SSL which provides encryption, authentication and message integrity. Access to stored data is password protected and access to passwords is limited. We work with our authorising banks and business partners to ensure the security of your credit card information by aligning with PCI requirements. Passwords which enable you to access our websites must be kept confidential and not disclosed to a third party. We take our security obligations very seriously and ask that you take sensible measures to prevent your details being used in an unauthorised manner. Log out of your account fully and delete any browser history.
We are committed to compliance with GDPR which came into effect on 25th May 2018.
Contact details/Access to data
How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
External Email Services
To help manage and distribute emails like our newsletter we use an external service to send these emails. We are using Mailchimp for our email communication.
Cookies are tiny data files placed on your computer or smart device when you visit a website. They are essential to the effective running of the website and enable you to interact with us online. Cookies do not harm your computer or contain information, confidential or otherwise, that can help identify you to third parties. There are different types of cookie: Strictly necessary: Cookies that are required for the operation of our website. They allow you to move around the site, use a shopping cart or e-billing services. Performance Cookies: These collect information about our website, the numbers and type of visitors, how they move around the site and if you experience any errors. They are used for collating data which will help improve the performance and your experience of our site. Functionality Cookies: These are used to remember settings and choices you have made on the site. It enables us to provide a more personal service when re-visiting the site. Targeting Cookies: Useful for determining the areas of our website of interest to you, to enable us to make our site more relevant to you each visit. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Firefox, Microsoft Edge or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.